Last updated: December 21, 2025

Welcome to Kamaru. These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", or "your") and PT Casia Solusi Teknologi ("Company", "we", "us", or "our"), a company organized and existing under the laws of the Republic of Indonesia, governing your access to and use of the Kamaru mobile application and all related services, features, content, and functionality (collectively, the "Service").

Please read these Terms carefully before creating an account or using our Service. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use our Service.

Important Notice: By creating an account or using our Service, you confirm that you are at least 18 years of age, have the legal capacity to enter into this Agreement, and agree to be bound by these Terms in their entirety. If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

1. Description of Service

Kamaru is a comprehensive property management application designed to assist property owners, landlords, property managers, and rental business operators in efficiently managing their real estate portfolios and tenant relationships. The Service provides a suite of digital tools intended to streamline property management operations and record-keeping.

1.1 Core Features

The Service currently includes, but is not limited to, the following features and functionality:

• Property Management: Create, organize, and manage records for various types of rental properties including houses, apartments, boarding houses (kost/kos-kosan), villas, commercial spaces, and other real estate assets. You can record property details such as address, type, photos, and rental terms
• Room Management: For multi-unit properties, track individual rooms or units including room numbers, floor levels, amenities, availability status, and individual pricing
• Tenant/Person Records: Store and organize information about tenants, occupants, and other persons associated with your properties, including personal details, contact information, identification documents, and photos
• Lease Management: Track rental agreements including check-in and check-out dates, rental periods, payment terms, and lease status
• AI-Powered ID Scanning: Utilize artificial intelligence technology to automatically extract text from identification documents (such as Indonesian KTP, SIM, Passport, and KITAS) to streamline data entry and reduce manual input errors
• Photo Storage: Upload and store photographs of properties, rooms, tenants, and identification documents for reference and documentation purposes
• Data Synchronization: Access your data from multiple devices through secure cloud synchronization

1.2 Service Availability

The Service is available on mobile devices running compatible versions of iOS and Android operating systems. We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, system upgrades, or circumstances beyond our reasonable control. We will endeavor to provide advance notice of any planned downtime when feasible.

1.3 Future Features and Updates

We are continuously working to improve the Service and may add new features, modify existing features, or discontinue certain features at our discretion. New features may be subject to additional terms or fees, which will be communicated to you prior to their implementation. We reserve the right to modify or discontinue any aspect of the Service at any time, with or without notice, without liability to you.

1.4 Beta Features

From time to time, we may offer certain features in beta or experimental status. Beta features are provided "as is" and may contain bugs, errors, or inaccuracies. Beta features may be modified or discontinued at any time without notice. Your use of beta features is at your own risk, and we make no warranties regarding the reliability, availability, or accuracy of beta features.

2. User Accounts

To access and use the Service, you must create a user account. Account creation and management are subject to the following terms and conditions:

2.1 Account Registration

You may create an account using either Google Sign-In or Apple Sign-In authentication methods. By using these third-party authentication services, you authorize us to access certain profile information from your Google or Apple account as described in our Privacy Policy. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.

2.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You agree to:

• Maintain the security of your Google or Apple account credentials, as these control access to your Kamaru account
• Immediately notify us of any unauthorized access to or use of your account by contacting support@kamaru.app
• Ensure that you log out of your account at the end of each session, especially when using shared or public devices
• Not share your account access with any other person or allow others to access the Service using your credentials
• Accept full responsibility for all activities that occur under your account, whether or not you have authorized such activities

2.3 Account Restrictions

To ensure fair use and prevent abuse of the Service:

• You may only maintain one (1) active account per individual user
• Accounts are personal and non-transferable; you may not sell, trade, or transfer your account to any other person or entity
• If you are managing properties on behalf of a business, each authorized user should have their own account
• We reserve the right to suspend or terminate accounts that we believe, in our sole discretion, are being used in violation of these Terms or for fraudulent or abusive purposes

2.4 Account Inactivity

Accounts that remain inactive for an extended period may be subject to data removal or account termination in accordance with our data retention policies. We will attempt to notify you via the email address associated with your account before taking any such action.

3. User Responsibilities

As a user of the Service, you assume certain responsibilities and obligations regarding your use of the Service and the data you input and manage through the Service.

3.1 General Responsibilities

When using the Service, you agree to:

• Provide Accurate Information: Ensure that all information you enter about your properties, rooms, tenants, and other persons is accurate, complete, and up-to-date. Inaccurate information may lead to management errors and potential legal issues for which you are solely responsible
• Legal Compliance: Comply with all applicable local, regional, national, and international laws and regulations regarding property rental, landlord-tenant relationships, housing standards, and data protection, including but not limited to Indonesian laws such as the Civil Code (KUHPerdata) provisions on lease agreements and Law No. 27 of 2022 on Personal Data Protection (UU PDP)
• Obtain Proper Consent: Before storing any tenant's or person's personal information, photographs, or identification documents in the Service, you must obtain their informed consent. You are responsible for explaining to such persons how their data will be stored and used
• Lawful Purpose: Use the Service only for legitimate property management purposes and not for any unlawful, fraudulent, or harmful activities
• Verify AI-Extracted Data: When using our AI-powered ID scanning feature, carefully review and verify all extracted information before saving it. The AI may make errors, and you are responsible for ensuring the accuracy of any data stored in your account
• Maintain Records: Keep your own backup copies of important data and not rely solely on the Service for record-keeping, especially for legally significant documents

3.2 Your Role as Data Controller

Important Legal Notice: Under Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP), when you collect and upload tenant or person data to Kamaru, YOU are classified as the "Data Controller" (Pengendali Data Pribadi), while Kamaru (PT Casia Solusi Teknologi) acts as the "Data Processor" (Prosesor Data Pribadi) on your behalf.

This distinction has significant legal implications. As the Data Controller, you bear the primary legal responsibility for the personal data you collect and upload. Specifically, you are legally obligated to:

• Obtain Valid Consent: Before uploading any tenant's or person's personal data (including names, ID numbers, photos, and identification documents), you must obtain their valid, informed consent. This consent must be freely given, specific, and based on clear information about how their data will be processed
• Establish Lawful Basis: Ensure that you have a lawful basis under UU PDP for collecting and processing each individual's personal data
• Provide Transparency: Inform data subjects (tenants/persons) about: who you are (as the data controller), what data you collect, why you collect it, how it will be used, where it will be stored (including that it is stored in cloud infrastructure), and their rights under data protection law
• Respond to Data Subject Requests: When tenants or persons exercise their rights under UU PDP (such as the right to access, correct, or delete their data), you are responsible for responding to and fulfilling these requests
• Ensure Accuracy: Maintain the accuracy of tenant data and make corrections when notified of errors
• Comply with Data Protection Law: Ensure all your data collection and processing activities comply with UU PDP and other applicable data protection laws

Kamaru provides the technical infrastructure and tools to store and process this data, but we do so only as a Data Processor acting on your instructions. The legal responsibility for ensuring lawful collection and processing of tenant data remains with you as the Data Controller. Failure to comply with data protection laws may result in legal penalties for which you are solely responsible.

3.3 Recommended Best Practices

While not legally required, we recommend the following best practices for property managers using our Service:

• Obtain written consent from tenants before photographing and storing their identification documents
• Inform tenants that their data is stored in a cloud-based property management application
• Establish clear data retention policies for tenant information after a lease ends
• Promptly delete tenant data when there is no longer a legitimate business need to retain it
• Keep your own secure backups of important rental documents and agreements

4. Prohibited Uses

To maintain the integrity, security, and lawful operation of the Service, certain uses are strictly prohibited. Violation of these prohibitions may result in immediate suspension or termination of your account and may be reported to relevant authorities.

4.1 General Prohibitions

You agree NOT to:

• Unlawful Use: Use the Service for any purpose that is illegal, unauthorized, or prohibited by these Terms, including but not limited to activities that violate any applicable local, national, or international laws or regulations
• Fraudulent Information: Upload, post, or transmit any false, misleading, fraudulent, or deceptive information, including fake property listings, fictitious tenant records, or fabricated identification documents
• Unauthorized Data Collection: Store information about any person without their knowledge and consent, or use the Service to conduct surveillance or tracking of individuals without proper authorization
• Unauthorized Access: Attempt to gain unauthorized access to our systems, other users' accounts or data, or any computer systems or networks connected to the Service, through hacking, password mining, or any other means
• Reverse Engineering: Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or structure of the Service or any part thereof
• Harassment and Abuse: Use the Service to harass, abuse, stalk, threaten, defame, or otherwise violate the legal rights of any person or entity
• Service Disruption: Interfere with or disrupt the Service, servers, or networks connected to the Service, including transmitting any viruses, worms, defects, Trojan horses, or other malicious code
• Automated Access: Use any robot, spider, scraper, or other automated means to access the Service for any purpose without our prior written permission
• Commercial Exploitation: Resell, sublicense, or commercialize access to the Service, or use the Service to provide services to third parties without our prior written consent
• Circumvention: Attempt to bypass or circumvent any security measures, access controls, or usage limits we have implemented

4.2 Property and Rental-Related Prohibitions

In the context of property management and rental activities, you specifically agree NOT to:

• Property Fraud: Engage in any form of property fraud, including misrepresenting property ownership, condition, availability, or legal status. Creating listings for properties you do not own or have authority to rent is strictly prohibited
• Fake Listings: Create fake, fictitious, or misleading property or room listings that do not represent actual available rental units
• Data Misuse: Use tenant information collected through the Service for any purpose other than legitimate property management, including selling, sharing, or exploiting tenant data for commercial gain or other unauthorized purposes
• Unauthorized Disclosure: Share, sell, rent, or disclose tenant personal data to unauthorized third parties, including data brokers, marketing companies, or other landlords, without the tenant's explicit consent
• Discrimination: Use the Service to discriminate against current or prospective tenants based on race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, marital status, familial status, age, disability, or any other characteristic protected by applicable law
• Illegal Rental Practices: Use the Service to facilitate illegal rental practices, including but not limited to: renting properties that do not meet safety or habitability standards, conducting illegal evictions, charging unlawful fees, or operating unlicensed rental businesses where licenses are required
• Data Protection Violations: Store or process tenant data in violation of applicable data protection laws, including UU PDP, or fail to implement appropriate safeguards for sensitive personal information
• Identity Theft: Use identification documents or personal information obtained through the Service to commit identity theft, fraud, or any other unlawful activity

4.3 Consequences of Violations

Violation of any of the prohibitions listed above may result in one or more of the following actions, at our sole discretion:

• Warning and request for immediate cessation of the prohibited activity
• Temporary suspension of your account and access to the Service
• Permanent termination of your account and deletion of all associated data
• Reporting of the violation to relevant law enforcement authorities or regulatory bodies
• Legal action to recover damages and enforce our rights under these Terms

5. Intellectual Property Rights

This section addresses the ownership and licensing of intellectual property associated with the Service and user content.

5.1 Our Intellectual Property

The Service, including but not limited to its software, code, design, layout, graphics, logos, icons, images, text, user interface, features, and functionality, is owned by PT Casia Solusi Teknologi and/or its licensors and is protected by Indonesian and international intellectual property laws, including copyright, trademark, patent, and trade secret laws. All rights not expressly granted to you in these Terms are reserved by us.

You acknowledge and agree that:

• The Kamaru name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of PT Casia Solusi Teknologi. You may not use such marks without our prior written permission
• You may not copy, modify, reproduce, republish, upload, post, transmit, distribute, sell, license, or create derivative works from the Service or any part thereof
• You may not use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party's use of the Service

5.2 Your Content

You retain all ownership rights in the data, photographs, and other content that you upload, post, or transmit through the Service ("Your Content"). By uploading Your Content to the Service, you grant us a limited, non-exclusive, royalty-free, worldwide license to:

• Store, host, and back up Your Content on our servers and those of our service providers
• Process, transform, and display Your Content as necessary to provide the Service to you (for example, compressing images for efficient storage, displaying photos in the app interface)
• Access Your Content as necessary to provide technical support, enforce these Terms, or comply with legal obligations

This license is limited to what is necessary to operate and provide the Service and terminates when you delete Your Content or your account (subject to any backup retention periods described in our Privacy Policy).

5.3 Content Responsibility

You represent and warrant that:

• You own or have obtained all necessary rights, licenses, and permissions to upload Your Content to the Service
• Your Content does not infringe, violate, or misappropriate any third party's intellectual property rights, privacy rights, or other rights
• For photos of identification documents and photos of other persons, you have obtained proper consent from the document owner or the person depicted

5.4 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you hereby grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Service or our other products and services without any obligation or compensation to you.

6. AI-Powered Features

Our Service incorporates artificial intelligence technology to provide enhanced functionality. This section explains how these features work and your responsibilities when using them.

6.1 AI ID Scanning

The Service includes an AI-powered ID scanning feature that uses Google Gemini AI to extract text from photographs of identification documents. When you use this feature:

• Image Transmission: The photograph of the identification document is securely transmitted to Google's AI services over an encrypted connection
• AI Processing: Google's AI analyzes the image to identify and extract text fields such as names, ID numbers, addresses, dates of birth, and other information visible on the document
• Data Return: The extracted text is returned to the Kamaru app and used to auto-fill the person's information form, saving you time and reducing manual data entry
• Temporary Processing: According to Google's policies, the images sent for AI processing are not permanently stored by Google's AI service after processing is complete
• Your Storage: The original ID document photograph IS stored in your Kamaru account (in our cloud storage) for your future reference and record-keeping

6.2 AI Accuracy Disclaimer

Important Disclaimer: AI-powered text extraction is not infallible and may produce errors or inaccuracies. The accuracy of extracted data depends on numerous factors including image quality, lighting conditions, document condition, the specific document format, and the capabilities of the AI model. You should ALWAYS carefully review and verify all AI-extracted information before saving it. Do not rely on AI-extracted data without verification for any important decisions or legal purposes.

6.3 Your Responsibilities for AI Features

By using the AI-powered features, you understand and agree that:

• You are solely responsible for verifying the accuracy of all AI-extracted data
• You will not hold PT Casia Solusi Teknologi liable for any errors, omissions, or inaccuracies in AI-extracted data
• You will not rely on AI-extracted data for legal, financial, or other decisions without independent verification
• You have obtained proper consent from the ID document owner before photographing and scanning their identification document
• You will use the AI scanning feature only for legitimate property management purposes

6.4 AI Model Updates

The AI models powering our features may be updated, modified, or replaced from time to time to improve accuracy or functionality. Such updates may affect the behavior, accuracy, or output of AI-powered features. We will endeavor to maintain or improve the quality of AI features, but we make no guarantees regarding specific performance characteristics.

7. Third-Party Services

Our Service integrates with and relies upon various third-party services to provide functionality. This section describes these integrations and your obligations regarding them.

7.1 Third-Party Service Providers

The Service currently integrates with the following third-party services:

Service	Provider	Purpose
Google Sign-In	Google LLC	User authentication and account creation
Apple Sign-In	Apple Inc.	User authentication and account creation
Supabase	Supabase Inc.	Database hosting, file storage, and real-time data synchronization
Google Gemini AI	Google LLC	AI-powered text extraction from identification documents
Resend	Resend Inc.	Transactional email delivery (notifications, account emails)

7.2 Third-Party Terms

Your use of these third-party services is subject to their respective terms of service and privacy policies, which are separate from and in addition to these Terms. By using the Service, you agree to comply with the applicable terms of any third-party services you access through the Service. We are not responsible for the content, policies, or practices of any third-party services.

7.3 App Store Terms

If you download the Kamaru app from the Apple App Store or Google Play Store, your download and use is also subject to the terms and conditions of the respective app store. In the event of any conflict between these Terms and the app store terms, these Terms shall prevail to the extent of the conflict, except where prohibited by the app store terms.

7.4 Changes to Third-Party Services

Third-party services may change, become unavailable, or modify their terms at any time. Such changes may affect the availability or functionality of certain features of our Service. We will endeavor to adapt to such changes, but we are not liable for any disruption or modification to the Service resulting from changes to third-party services beyond our control.

8. Subscription and Pricing

This section outlines the current pricing model and potential future changes to Service pricing.

8.1 Current Pricing

The Kamaru Service is currently provided free of charge during our launch period. While the core features are free to use, certain premium features or expanded usage limits may be subject to fees in the future.

8.2 Future Pricing Changes

We reserve the right to introduce subscription plans, one-time fees, or other pricing structures for the Service or specific features at any time. If we introduce pricing changes:

• We will provide at least 30 days' notice before any paid features become required for continued use of functionality you currently access
• Any pricing will be clearly communicated through the app and/or via email to your registered email address
• You will have the option to accept the new pricing or discontinue use of the affected features
• Any fees collected will be processed through secure, third-party payment processors

8.3 Refund Policy

If paid subscriptions or features are introduced, refund policies will be clearly stated at the time of purchase. Generally, refunds for digital services are subject to applicable consumer protection laws in your jurisdiction. For app store purchases, refunds are subject to the respective app store's refund policies.

9. Disclaimers

Please read this section carefully as it limits our liability and affects your legal rights.

9.1 Service Provided "As Is"

Disclaimer of Warranties: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PT CASIA SOLUSI TEKNOLOGI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 No Guarantees

We do not warrant or guarantee that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the use of the Service will be accurate, reliable, or complete
• The quality of any products, services, information, or other material obtained through the Service will meet your expectations
• Any errors in the Service will be corrected
• The Service will be compatible with all devices or operating system versions
• AI-powered features will produce accurate results in all cases

9.3 Property Management Disclaimer

The Service is a tool designed to assist with property management record-keeping and organization. It is NOT a substitute for:

• Legal Advice: The Service does not provide legal advice. You should consult with a qualified attorney for questions about landlord-tenant law, lease agreements, eviction procedures, and other legal matters
• Financial Advice: The Service does not provide financial, tax, or accounting advice. Consult with qualified professionals for matters relating to rental income, tax obligations, and financial planning
• Professional Property Management: The Service does not replace the expertise of professional property managers or real estate professionals

You are solely responsible for ensuring your property management practices comply with all applicable laws and regulations, regardless of how you use the Service.

9.4 Third-Party Content

The Service may contain links to third-party websites, content, or resources. We do not endorse and are not responsible for any third-party content. Your interaction with third-party content is at your own risk.

10. Limitation of Liability

This section limits our legal liability to you. Please read it carefully.

10.1 Limitation of Damages

Important: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PT CASIA SOLUSI TEKNOLOGI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages
• Any loss of profits, revenue, data, goodwill, or business opportunities
• Any damages arising from your use of or inability to use the Service
• Any damages arising from any errors, omissions, or inaccuracies in AI-extracted data
• Any damages arising from unauthorized access to or alteration of your data
• Any damages arising from the conduct of any third party on the Service
• Any other damages arising out of or in connection with these Terms or your use of the Service

These limitations apply regardless of the legal theory on which the claim is based (whether in contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

10.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US (IF ANY) IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).

10.3 Essential Purpose

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. The limitations of liability in this section are fundamental elements of the basis of the bargain between you and PT Casia Solusi Teknologi.

11. Indemnification

You agree to indemnify, defend, and hold harmless PT Casia Solusi Teknologi, and its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your violation of these Terms of Service
• Your violation of any applicable laws, regulations, or third-party rights
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, and publicity rights
• Your misuse, unauthorized disclosure, improper handling, or unlawful processing of any tenant or person data uploaded to the Service
• Any claims by tenants, former tenants, or other third parties related to personal data or content you uploaded to the Service
• Your failure to obtain proper consent before uploading personal data, photographs, or identification documents
• Any content or data you upload, post, or transmit through the Service
• Your use of the Service in connection with illegal rental practices, discrimination, or other unlawful activities
• Your breach of your obligations as a Data Controller under UU PDP or other applicable data protection laws

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

This indemnification obligation shall survive the termination of your account and these Terms.

12. Account Termination

This section describes how accounts may be terminated by either party.

12.1 Termination by You

You may terminate your account and discontinue your use of the Service at any time by following these steps:

1. Open the Kamaru app on your device
2. Navigate to Profile → Settings → Delete Account
3. Read and acknowledge the warning about permanent data deletion
4. Confirm your account deletion request

Upon your request, your account will be immediately deactivated and all your data will be permanently deleted from our active systems within 7 days. Backup copies may be retained for up to 30 days in accordance with our Privacy Policy.

12.2 Termination by Us

We may suspend, restrict, or terminate your account and access to the Service, with or without notice, for any of the following reasons:

• Violation of these Terms of Service
• Violation of any applicable laws or regulations
• Conduct that we determine, in our sole discretion, to be harmful to us, other users, third parties, or the integrity of the Service
• Extended periods of inactivity
• Request by law enforcement or government agencies
• Unexpected technical or security issues
• Discontinuation of the Service (in whole or in part)

12.3 Effects of Termination

Upon termination of your account, whether by you or by us:

• Your right to access and use the Service terminates immediately
• You will no longer have access to any data stored in your account
• We may delete your data in accordance with our Privacy Policy
• We are not obligated to provide you with any copies of your data after termination, although we may do so at our discretion
• Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnity, and limitations of liability

13. Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

13.1 Notification of Changes

If we make material changes to these Terms:

• We will notify you through the app (via in-app notification) and/or via email to your registered email address at least 14 days before the changes take effect
• The updated Terms will be posted on our website with a new "Last updated" date
• We will clearly indicate which provisions have been changed

13.2 Your Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree with the updated Terms, you should stop using the Service and delete your account before the changes take effect.

13.3 Accessing Previous Versions

If you would like to access previous versions of these Terms, please contact us at support@kamaru.app.

14. Governing Law and Dispute Resolution

This section governs how disputes between you and PT Casia Solusi Teknologi will be resolved.

14.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or your use of the Service shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles. Applicable Indonesian laws include, but are not limited to:

• Law No. 27 of 2022 on Personal Data Protection (UU PDP)
• Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE), as amended
• The Indonesian Civil Code (Kitab Undang-Undang Hukum Perdata / KUHPerdata)
• Other applicable Indonesian laws and regulations

14.2 Dispute Resolution Process

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Service ("Dispute"), the parties agree to resolve the Dispute through the following sequential process:

1. Informal Resolution: Before initiating any formal proceedings, you agree to contact us at support@kamaru.app to attempt to resolve the Dispute informally. We will endeavor to respond within 14 days and work with you in good faith to resolve the matter
2. Negotiation: If informal resolution is unsuccessful, the parties shall attempt to resolve the Dispute through good-faith negotiation within thirty (30) days of written notice of the Dispute. Such negotiation may be conducted via email, video conference, or in person as mutually agreed
3. Mediation: If negotiation fails to resolve the Dispute, the parties shall attempt to resolve the Dispute through mediation administered by a mutually agreed-upon mediator in Indonesia within sixty (60) days. The mediation shall take place in Jakarta, Indonesia, unless otherwise agreed. The costs of mediation shall be shared equally by the parties
4. Litigation: If mediation fails to resolve the Dispute, either party may pursue resolution through the courts of Indonesia. The parties agree to submit to the exclusive jurisdiction of the courts located in Jakarta, Indonesia

14.3 Costs and Fees

Each party shall bear its own costs and expenses (including attorneys' fees) during the informal resolution, negotiation, and mediation stages. In any litigation, the prevailing party may be entitled to recover reasonable attorneys' fees and costs as determined by the court.

14.4 Class Action Waiver

To the extent permitted by applicable law, you and PT Casia Solusi Teknologi agree that any Dispute resolution proceedings will be conducted only on an individual basis and not as part of any class, consolidated, or representative action.

15. General Provisions

This section contains general legal provisions that apply to these Terms as a whole.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and PT Casia Solusi Teknologi regarding your use of the Service. These Terms supersede all prior and contemporaneous agreements, proposals, negotiations, representations, and communications, whether written or oral, relating to the subject matter hereof.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the validity of the remaining provisions. The remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified or interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if made in writing and signed by an authorized representative of PT Casia Solusi Teknologi. A waiver of any provision shall not be deemed a waiver of any other provision or a continuing waiver of the same provision.

15.4 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section shall be null and void. We may assign, transfer, or delegate any of our rights or obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. These Terms shall be binding upon and inure to the benefit of the parties' respective successors and permitted assigns.

15.5 No Third-Party Beneficiaries

These Terms are for the benefit of you and PT Casia Solusi Teknologi only. No third party shall be deemed to be a third-party beneficiary of these Terms. Specifically, tenants and other persons whose data you upload to the Service are not parties to these Terms and have no rights to enforce any provision of these Terms (although they may have separate rights under applicable data protection laws such as UU PDP).

15.6 Force Majeure

PT Casia Solusi Teknologi shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to: natural disasters (earthquakes, floods, hurricanes, volcanic eruptions), acts of government or regulatory authorities, war, terrorism, riots, civil unrest, pandemics or epidemics, power outages, internet or telecommunications failures, cyberattacks or security incidents beyond our reasonable control, and acts of God. During a Force Majeure Event, our obligations under these Terms shall be suspended for the duration of the event.

15.7 Notices

We may provide notices to you via email to the address associated with your account, through in-app notifications, or by posting on the Service. Such notices shall be deemed effective upon sending (for email), upon display (for in-app notifications), or upon posting (for website notices). You may provide notices to us by email to support@kamaru.app.

15.8 Relationship of Parties

Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, or agency relationship between you and PT Casia Solusi Teknologi. Neither party has the authority to bind the other or to incur any obligation on the other's behalf.

15.9 Language

These Terms are prepared in English. If these Terms are translated into any other language and there is any discrepancy between the English version and the translated version, the English version shall prevail to the extent permitted by applicable law.

15.10 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16. Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

PT Casia Solusi Teknologi
Republic of Indonesia

Email: hello@kamaru.app

We will endeavor to respond to all inquiries within 3 business days.

This Terms of Service is effective as of December 21, 2025.